Payments, changes, visas, kids, miles — everything answered clearly.
We strongly recommend travel insurance to protect you and your investment. We work with providers like Allianz, Faye and Travel Guard. Coverage typically includes trip cancellation (for covered reasons) and emergency medical expenses and medical evacuation while traveling, among other benefits. Specific terms vary by provider.
If you're ill before departure, don't travel — contact us immediately. If illness occurs during your trip, notify the on-site representatives or contact Kairo directly. Travel insurance covering trip interruption, emergency medical treatment and emergency medical evacuation is strongly recommended.
Requirements vary by destination and nationality. Verify requirements directly with the appropriate embassy or consulate of the destination country prior to travel — entry requirements can change at any time without notice. We provide general guidance during planning.
Most packages require only a per-person deposit, with the remaining balance due later. Final payment timelines depend on the specific package and how close you are to departure.
Yes — most packages allow customization before final payment. Afterward, restrictions may apply depending on supplier policies.
Solo travelers are welcome. A single supplement may apply for room costs depending on the destination and policies, but not for tours, meals or activities.
Yes — we specialize in family travel and offer options designed for families with children, including experiences tailored to different age groups.
There is no fixed group size. We design packages for solo travelers and couples as well as families, private groups and larger group travel.
Flight inclusion depends on the package design. You may book your own flights using miles or personal preferences — just share the details with us so we coordinate your itinerary.
You may earn points through airline, hotel or credit card programs depending on provider rules and booking conditions. Tell us about your memberships in advance.
You pay directly using your own credit card — payments process with the travel providers at standard or negotiated rates. Service fees may apply for complex itineraries and are always disclosed in advance.
Earlier is better for international trips and peak seasons — though we also specialize in last-minute planning when possible.
Yes — honeymoons, anniversaries, birthdays, proposals, family reunions, bachelor and bachelorette trips and more.
Yes — across all travel segments, from budget-conscious trips to premium and luxury experiences.
Generally no. Complex multi-country itineraries may involve a planning fee, discussed upfront.
Human expertise, real support and personalized planning with access to professional tools — while you keep flexibility and control.
No — we operate as a modern, fully online travel agency, planning digitally and communicating via email or phone.
