We strongly recommend purchasing travel insurance to help protect you and your travel investment against unexpected situations. For your convenience, we work with top-rated travel insurance providers, including Allianz, Faye, Travel Guard, and other leading travel insurance companies.

Travel insurance benefits may include coverage for:

• Trip cancellation (for covered reasons)
• Trip interruption or travel delays
• Missed connections
• Lost, delayed, or damaged baggage
• Emergency medical expenses and medical evacuation while traveling

Coverage details, benefits, exclusions, and limits vary by provider and policy. Final terms and conditions are determined by the insurance company selected.

Travel insurance policies are typically available to U.S. residents and can usually be purchased prior to making your final trip payment. During the trip planning process, we will help you review available options so you can choose the policy that best fits your needs.

For full coverage details, costs, exclusions, and specific policy terms, all information should be reviewed directly with the insurance provider at the time your travel arrangements are being prepared.

If you are not feeling well or are diagnosed with a contagious illness or any medical condition that may prevent you from traveling safely prior to departure, we strongly recommend that you do not travel. Please contact us as soon as possible, and we will do our best to assist you with rescheduling or adjusting your travel plans when feasible.

If you become ill while traveling, notify one of our on-site representatives—such as your tour guide, tour manager, driver, or hotel staff—as soon as possible so they can help you obtain appropriate medical assistance. If needed, you may also contact us directly, and we will work with you to help coordinate next steps and ensure your safety.

We strongly recommend purchasing travel insurance that includes coverage for trip interruption, emergency medical treatment, and emergency medical evacuation. This can help offset medical expenses and costs related to interrupted, modified, or cancelled travel plans. Coverage terms, benefits, and limitations vary by provider and should be reviewed directly with the insurance company.

Visa and entry requirements vary depending on your destination, country of residence, nationality, and passport type. 

Please note that any information is provided for informational purposes only and should not be considered official or guaranteed. Entry requirements can change at any time without notice.

We strongly recommend that all travelers verify visa and entry requirements directly with the appropriate embassy or consulate of the destination country prior to travel. It is ultimately the traveler’s responsibility to ensure they meet all entry requirements, including obtaining any necessary visas or travel documents within the required timeframes and carrying them while traveling.

During the trip planning process, we are happy to help point you in the right direction and share general guidance, but final confirmation should always come from official government sources.

In most cases, no. Many travel packages require only a per-person deposit to secure your booking, with the remaining balance due at a later date. Deposit amounts and payment schedules vary depending on the destination, services included, added budget items, and the terms and conditions of our travel partners.

Final payment timelines depend on the specific package and how close you are to the departure date. In some cases—particularly for trips booked closer to departure—full payment may be required sooner.

During the trip planning and preparation process, we will clearly review all payment requirements with you in advance and work to find the best possible option based on your budget, travel goals, and supplier policies.

Yes, in many cases. Most travel packages allow customizations, corrections, or adjustments before the final payment is made. During the planning process, we will review all terms and conditions related to changes, cancellations, and modifications with you in advance.

Once final payment has been received, certain restrictions may apply depending on the destination, budget, and the policies of airlines, hotels, and other travel providers.

Because rules vary by trip and supplier, we always recommend that you contact us directly. We’ll be happy to review your options and help you find the best possible solution.

Yes, solo travelers are welcome. While many of our packages are designed with couples and shared accommodations in mind, we are happy to work with solo travelers and always look for the best available options.

Most package prices are based on double occupancy. In some cases, a single supplement may apply for solo travelers, depending on the destination, accommodations, and supplier policies. This typically applies only to the room or cabin—not to tours, meals, or activities included in the package.

Availability and pricing vary by trip, so we recommend contacting us directly. We’ll review your options and help you find the most suitable and cost-effective solution for your travel style.

At this time, we do not pair solo travelers with roommates. All room-sharing arrangements must be made by travelers who book together.

That said, we’re always happy to explore the best accommodation options for solo travelers, including single rooms when available, and help you find the most comfortable and cost-effective solution for your trip.

If you have questions about room options, please contact us directly, and we’ll be glad to assist you.

Absolutely. Family travel is something we truly love, and we work hard to create trips that are enjoyable and suitable for travelers of all ages.

We offer a wide range of travel options designed for families with children, including experiences tailored to different age groups and travel styles—from young children to teens. Age guidelines may vary depending on the destination, activities, and specific travel providers, but our goal is always to find the best and safest options for your family.

During the planning process, we’ll review your family’s needs and help design a trip that fits everyone comfortably. If you’re traveling with children, we encourage you to contact us directly, and we’ll be happy to recommend the most suitable options.

There is no fixed group size. At Kairo Travel, we design custom travel packages and work with groups of all sizes—from solo travelers and couples to families, private groups, and larger group travel.

Group size depends entirely on your travel goals, destination, budget, and preferred experience. Whether you’re looking for a more intimate journey or planning a larger group trip, we’ll help you find the best structure, accommodations, and logistics to make it work smoothly.

We encourage you to contact us directly so we can discuss your plans and recommend the most suitable options for your group.

We build travel packages from the ground up, so flight inclusion depends on how your trip is designed. In many cases, we recommend complete travel packages that include flights, hotels, transfers, resorts, and activities, as this often provides better value, smoother logistics, and added benefits.

That said, we fully understand that some travelers prefer to book their own flights using miles, credit card points, or personal airline preferences. If you choose to do so, you can simply share your flight details with us, and we’ll integrate them into your itinerary and coordinate the rest of your travel services accordingly.

We’re also happy to review flight and hotel bookings made on your own and explore possible upgrades, exclusive options, or additional services that can be added to your overall travel plan. When applicable, we can also align independently booked flights or hotels with other group budgets or package components to ensure a seamless experience.

The goal is always the same: to create the best possible trip, whether flights are included or booked separately.

Seat requests depend on the airline and the fare type selected. In many cases, you may request seat preferences such as aisle or window seats, and in some situations, specific seat numbers. However, seat assignments and upgrades are ultimately controlled by the airline.

Some airlines include seat selection in the fare, while others may charge an additional fee. If seat selection is available and included, we’ll be happy to submit your preference on your behalf. 

If you prefer, you may also select or change your seats directly with the airline after tickets are issued. Final seat assignments are subject to airline policies and availability.

As always, contact us during the planning process and we’ll review your options and help guide you to the best solution.

In many cases, you may earn loyalty points, miles, or rewards through airline, hotel, cruise, or credit card loyalty programs—depending on the provider, fare type, and booking conditions.

We always recommend that you inform us in advance of any loyalty programs or memberships you belong to (airlines, hotels, cruises, or credit cards). When applicable, we’ll include those details in your booking or guide you on how to add them directly with the provider.

Earning points or benefits is ultimately determined by each provider’s rules, but we’ll always help you maximize eligible rewards whenever possible.

All payments are made directly by the client using their own credit card. We do not use our own payment methods or cards on behalf of clients.

Whenever possible, payments are processed directly with the travel providers (airlines, hotels, resorts, cruise lines, tour operators, etc.) at their standard or negotiated rates, without markups or hidden charges.

In some cases—depending on the complexity of the itinerary, number of components, or level of customization—a service fee may apply. If so, this will always be clearly disclosed and discussed in advance before any payment is made.

In most situations, our clients benefit from preferred pricing, bundled offers, or direct provider rates, with no additional commissions or service fees.

We believe in full transparency and will always explain how payments are handled, who is charging what, and why—before you commit.

The earlier, the better—especially for international trips, peak seasons, or complex itineraries. That said, we also specialize in last-minute planning when possible. Every trip is different, so timing will depend on availability, destination, and travel goals.

Absolutely. Honeymoons, anniversaries, birthdays, proposals, family reunions, bachelor/bachelorette trips—we love them all. Let us know the occasion and we’ll design something memorable around it.

Yes. We work across all travel segments, from budget-conscious trips to premium and luxury experiences. Our goal is always to maximize value, not push a price point.

Yes. Every trip starts with understanding how you like to travel. We provide destination guidance, hotel recommendations, activity ideas, and realistic advice—not generic lists.

In most cases, no. For highly complex, multi-country, or time-intensive itineraries, a planning or service fee may apply—but this is always discussed upfront.

Because we combine human expertise, real support, and personalized planning with access to professional tools, providers, and options you don’t always see online—without taking away your flexibility or control.

We operate as a modern, fully online travel agency. Today’s trips are planned digitally using secure, efficient tools that allow us to work faster, smarter, and without unnecessary stress.

This means you get personalized service, flexibility, and direct communication—without needing to visit an office.

You can always reach us at info@kairotravel.com

 or call/text (515) 330-9582. We’re just one message away.