Documents & Entry Requirements

General Requirements & Guidelines

• In general, you must have a passport to travel abroad, which should be valid for at least six months after your return date. Passports expiring before then should be renewed as soon as possible. Passports contain at least 2 blank pages for each country visited. If your passport does not have this many pages, obtain a new passport as soon as possible.

• if your passport and visa are not in order, airlines and cruise ships may deny boarding, countries may deny entry, and your trip may be disrupted. Travel insurance may not cover such losses.

• Any changes in names or passport information should be reported to us immediately. Airlines and cruise ships may deny boarding if the name on your passport does not match your tickets.

• Minors (age 17 or younger) departing and/or returning to the U.S. without parents or with only one parent may be required by U.S. Customs & Border Protection (CBP) to present a notarized parental consent letter and/or unabridged birth certificate (more information).

• Many other countries have similar entry requirements, especially for minors traveling with a parent/guardian with a different surname; check with the consulates of all countries you'll be visiting to learn more.

Final Documents

Your final travel documents will be sent to you via email by 14 days prior to departure. These will include your daily itinerary, hotel and emergency contact information, and other relevant information. Please print your documents and take them with you. If you're departing in less than a week and haven't received your documents, let us know immediately!

Arrival Complications

When things don't go as planned, here's what to do:

• You miss your flights, or your flights are cancelled: Please contact us immediately. 
• Your flights are delayed and you're worried about missing your included transfers: Please contact us to let us know about the delay, and we will notify our partners in destination.
• Your package includes transfers, but you can't find our representative at your destination: Don't panic—they may have been unexpectedly delayed. Wait up to 30 minutes. Then contact our local partners in destination, listed on the emergency contact page of your final documents. If you can't reach them, contact us.

What not to pack

U.S. law forbids you to carry hazardous materials aboard aircraft in your checked or carry-on baggage or on your person, including explosives, compressed gases, flammable liquids & solids, loaded firearms, poisons, corrosives and radioactive materials. Common examples include paints, lighter fluid, fireworks, mace/tear gas and oxygen bottles. Restricted materials may vary by airline and destination. Some items, in quantities of no more than 70 ounces total, may be carried within baggage, including medicinal or toilet articles such as hairspray, perfume and certain medicines that are necessary during your journey. Please check with the airline and/or visit the FAA website prior to travel if you have any questions.

Fine Print

Terms & Conditions: Please review our terms & conditions.

Cancellations:  Any full or partial cancellation of your trip must be reported immediately. This includes cancellations requested by the traveler, as well as cancellations made by third-party providers (airlines, hotels, tour operators, cruise lines, or others) due to circumstances beyond our control, such as operational changes, weather conditions, force majeure events, or provider decisions.

During the planning process, we will clearly and transparently review with you all terms and conditions related to cancellations, changes, and refunds, as these vary depending on the provider, the type of service, and the travel budget.

Please note that:

• Some cancellations may result in fees or penalties, especially if they are not made within the provider’s established deadlines.
• Any applicable fees depend strictly on the provider’s policies and the timing of the cancellation.
• In the event of provider-initiated cancellations, we will do our best to manage alternatives, rescheduling, or solutions, always within the terms allowed.

Our commitment is to guide and support you every step of the way, always seeking the best possible option and ensuring full clarity before any payment or final decision is made.